I lead UX projects and inspire people. I make things more engaging, more understandable and more usable.
A year-long project improved Human Resources content on the company intranet. Working with Corporate Communications, Technology, and HR, we conducted user testing, card sorting, data analysis, and search analysis, then presented findings to management to drive changes.
These efforts led to revised content, better navigation, and a refocus of resources, enhancing the employee experience and reducing support calls.
While SaaS solutions dominate today, some internal applications still require redevelopment for the best fit.
This project involved partnering with Corporate Compliance to redesign a 15-year-old tool, helping them envision a better solution.
I have been crafting experiences for over 30 years, beginning back in the early days of the Internet having participated in the development and translation of Collier's Encyclopedia from a bound book-based product to a Netscape based CD ROM product. This is when I was first introduced to the concept of Usability, although it was called many things at that time.
From this early experience I moved into development and interaction designing experiences for early Internet properties in collaboration with Pearson Television.
As part of the team I managed at Uproar! Games we developed the first massive multi-player game experiences for "Family Feud" and "To Tell the Truth" along with trivia based games for CBS Television, Showtime Entertainment and others.
At New York Life Insurance I started a Usability competency working with stakeholders throughout the Fortune 500 company to design, test and mentor others in best practices aligned to the corporate goals of improving the user experience of sites and applications through the company.
Over the course of my career at New York Life I have led teams, and development efforts crafting a vision for the customer and employee experience.
About seven years ago I undertook teaching responsibilities at Brandeis University, to guide and mentor young user experience professionals within the Brandeis Graduate Program. I was awarded the Outstanding Teaching Award in 2023 in recognition of these efforts.
About This Design
This design was created using ChatGPT based on a layout I designed in Figma, and then collaboratively iterated with AI. The final code was revised in hand coded HTML. I feel if you can't modify it yourself you have no business getting a bot to develop it.
Skill Profiles:
Collaboration + Mentorship + Research & Analysis + Team Leadership + Though Leadership + UX Champion + UX Design + UX Strategy
I am constantly reading, and listening to audio books about User Experience, Design, management and emotional intelligence. I have included the last few resources I have consumed with links to more info on Amazon.
Nudge. The final edition.
Richard H. Thaler and Cass R. Sunstein.
A good read on how ordering of elements and reorienting the message can affect what people do.
97 Things every UX Practitioner should know.
Dan Berlin
Vingette of thoughts by people in the discipline. As a treat is is fun to see peers I know in print.
Selling Usability
John Rhodes
A great book about furthering the discipline of user experience inside of organizations. I liked this book so much I included as part of my Design Operation and Leadership course.
Product Management for UX People
Christian Crumlish
Interesting take on how to include UX within Agile development. I recommended and lent this to a friend, and I don't think I'm ever getting it back.