New York Life Documents

Case Studies:

• Competency Centers (site)
• Agency Portal site/application)
• Campaign Manager (application)
• Volunteer (site)
• Successor Agent (application)

Evaluation Documents:

• Asset Management Application Usability Testing
• Call Center (TPD) Usability Testing
• Corporate Leads Tracking Usability Evaluation
• Coro NY Usability Evaluation
• Employee Relations
• UI Analysis for PCS
• Enterprise Technology Usability Scorecards
• WARM Heuristic Evaluation

Screen Designs:

• Agent.com Detail (Photoshop)
• Agent Pages (Balsamiq)
• Agent Portal 2014 design (HTML)
• Gifts, Meals & Entertainment Application (Photoshop)
• HR Vision - Home (Photoshop)
• HR Vision - Team Page (Photoshop)
• Portal Contact System - Detail (Photoshop)
• Price Elasticity Application (HTML)

Wireframes/Flow :

• UX Complete Process: Agency Portal
• Agent Application: Wireframe set 1
• Agent Application: Wireframe set 2
• Dashboard Wireframes
• Editing Application Wireframes
  
  
• Process Flow: OGC

User Tests:

• Agent Feedback (General) - 2-minute Video
• Expense Reporting Application - 2-minute Video
• Marketing on Demand Application - 2-minute Video